Overview
This Refund and Returns Policy (“Policy”) applies to all purchases made through lonestartreasurehunt.com (“we,” “us,” or “our”). By making a purchase, you acknowledge and agree to the terms set forth below.
1. Nature of Services
Lonestartreasurehunt.com provides access to a treasure hunt game (“the Game”) consisting of clues, puzzles, and challenges delivered exclusively via email. The purchase of access to the Game constitutes the full delivery of our services.
2. No Guarantees of Winning
Participation in the Game does not guarantee a win or successful completion of the treasure hunt. The outcome is determined by your ability to interpret and solve the provided clues. By purchasing access to the Game, you accept that winning is contingent upon your individual or team performance and that no refunds will be provided on the basis of an inability to win or complete the Game.
3. Delivery of Services
Delivery of our services is deemed complete when the first set of clues has been sent to the email address provided at the time of purchase. Delivery may occur immediately upon purchase or within a reasonable timeframe, as outlined during the checkout process.
4. Refund Policy
Due to the nature of our services, all sales are final. Refunds will not be issued under the following circumstances:
- You decide not to participate in or complete the Game.
- You are unable to solve the clues or complete the treasure hunt.
- You encounter technical issues unrelated to the delivery of emails containing the clues.
Refunds may be considered only in exceptional cases, such as:
- A verifiable technical issue on our part that prevents delivery of the initial email containing the clues.
Requests for such refunds must be submitted in writing to [Insert Contact Email] within seven (7) days of purchase.
5. Disclaimers
- By purchasing access to the Game, you acknowledge that this is a recreational activity and that the experience itself is the primary value provided.
- We make no warranties or representations regarding your likelihood of completing or winning the Game.
6. Changes to This Policy
We reserve the right to update or modify this Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of any revised terms.
7. Contact Us
For any questions or concerns regarding this Policy, please contact us at:
Email: HuntMaster@lonestartreasurehunt.com
Website: lonestartreasurehunt.com
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.